CONTRACTS FOR CUSTOM JOBS
After our initial design consultation, you will receive an electronic contract detailing the specs, timeline and pricing of your job. In order for work to begin, you must sign the contract and return it with full payment by credit card or PayPal.
CANCELLATIONS ON CUSTOM JOBS
Once payment is made, production begins, and we are unable to issue partial or full refunds.
EDITS ON CUSTOM JOBS
Please proof the final copy and designed pdf we submit to you very carefully to make sure that the designed copy matches the text copy you submitted to Pretty Please. After you give final approval and sign off on the job, you will be held responsible for any typographical errors, including but not limited to, misspellings, grammar, layout, fonts, and type problems. If the job requires reprinting, you will be held responsible for 100% of reprinting costs. If however we make an error that was not on the copy you approved, we will reprint your job immediately at no additional cost to you.
If you are ordering custom supplies ie. stationery, all orders are final. Please request samples from our ordering department at 301.695.8052 before placing orders for large quantities. Samples are sent out for a minimal fee.
Pretty Please accepts all major credit cards including Visa, Mastercard, Discover and American Express. We also accept payments through Paypal. We have taken careful steps to ensure that your information is securely processed by installing SSL technology on our site. Our SSL server allows your sensitive information such as credit card numbers and login credentials to be transmitted securely.
Rest assured that Pretty Please does not share or sell your login information, personal information or credit card information with anyone.
We ship using UPS, USPS or local couriers. Once your order is shipped, Pretty Please is not responsible for any lost or damaged items. Please contact the carrier for resolution of shipping problems. If you are interested in getting insurance placed on your package, please notify us when placing your order.
All custom orders are non refundable or exchangeable. Custom orders will be noted in the product description of each product. If you would like to return non-customized items, please notify us in writing within three (3) working days of receiving the product(s). We will issue you a customer return number (CRN) to be used with your return. Please note that shipping charges are non refundable and all items returned must be unopened and in resalable condition.
All artwork/designs are produced and owned by Pretty Please Invitations, Paper Goods and DIY Accessories and cannot be reproduced or used without permission. For permission, please contact Pretty Please at 301.695.8052.
If you have any questions regarding an order, please email us at email@example.com.